Coin Operated Group

I was going to say, they paid me by bacs, took about 3 days. Don't be fooled into letting them send a cheque will never arrive. Hi, we don't send cheques for refunds, we use a standard refund model (which all companies use) and the 28 days is just due to the way banks transfer money - we release th...

I was going to say, they paid me by bacs, took about 3 days. Don't be fooled into letting them send a cheque will never arrive. Hi, we don't send cheques for refunds, we use a standard refund model (which all companies use) and the 28 days is just due to the way banks transfer money - we release th...

Hi guys, Just to confirm - we're not able to offer a "blanket refund" for everybody around this cover - each case will be reviewed individually by the insurance team and complaints manager but please understand that the previous full refund offered (to Chris) was for him only. If you still...

Hi Noel,

Is that for business equipment (e.g: if the machine was damaged you'd cover for the repair / replacement of the machine) or public liability (third party property / personal damage) or both?

David.

Hi Paul, I'm sorry to hear that you've lost confidence in our business and it's also quite saddening that you feel that our company is lacking in knowledge and professionalism - I'm not aware of any other insurance company that'll come onto a forum and resolve an issue with it's members (please feel...

Hi guys, It'll be interesting to see if Ceta Insurance do cover for the machines when you're not in attendance as it seems you're getting a lot of cover for a very low price. I'm sorry to hear of everybody's frustration and again please do either PM or email me (details above) so I can look into you...

Hi all, I wanted to update everybody about what we're doing: After speaking to the product development and underwriting teams about your concerns, I can confirm that we'll be making some significant changes around this particular trade-heading (vending machine operator). Nothing's been changed yet a...

As Chris as placed the email I sent him I can clarify a few details: I spoke to our underwriters and they confirmed to me that we wouldn't be able to cover the machines themselves whilst outside of your control as the risk is unknowable - we don't know who is looking after the machines and we don't ...

Hi, The reason I asked to PM was that there is sensitive information being discussed and I cannot talk about it openly via a forum - if Chris wishes to display this then that's up to him - we have to follow strict data protection laws for which we can be fined if we display public information withou...

It's quite unusual for any insurance company to insure products that are outside your control (almost all insurance companies will ask for some sort of safe guard if they do (bolted to a wall, for example)) but I can look into your cover for you if you'd like - can you DM me your email address or po...